The Customer Is Frequently Wrong

November 15, 2011 | Especially when it comes to patents and trademarks. Philosophy #1: The Customer Is Always Right. Philosophy #2: Treat Customers As If They Are Always Right. Which philosophy does your business follow? My law firm follows #2. Wrong Customers And The …...

Erik Heels Email

October 2, 2008 | Email addresses for Erik J. Heels. I’ve had many email addresses through the years. I’m listing them all here (in plain text) because: I think the list is interesting, and it doesn’t matter if spammers get them, because: email has …...