The Customer Is Frequently Wrong

November 15, 2011 | Especially when it comes to patents and trademarks. Philosophy #1: The Customer Is Always Right. Philosophy #2: Treat Customers As If They Are Always Right. Which philosophy does your business follow? My law firm follows #2. Wrong Customers And The …...

How Some Top Websites Fail To Tell Their Stories Well

September 14, 2011 |   Internet marketing is a process, not an event. I’m redesigning my website again. So I’ve been thinking about how to most effectively tell my story. Rick Klau recently commented that he was surprised how many startups were unable to …...