UPS’s Curious Account Expiration Policy

How to make sure that infrequent users become even less frequent users.

At my law firm, we use infrequently. There is a USPS office across the street from our office. That said, there are times when we need UPS, and when we need it, we need it. Oddly, UPS appears to have a policy that causes infrequently used accounts like our to “expire” automatically. This is a very good way to make sure that we will never use UPS. I can think of many vendors that I use once per year or less frequently, such as florists and (calendars and the like).

Subject: MY UPS.COM registration
Date: Wed, 7 Jun 2006 02:40:11 -0400 (EDT)

Due to inactivity, your MY UPS.COM User ID named '[DELETED]' is set 
to expire on Friday, July 07, 2006.  To keep your registration 
active, please log in to prior to 
this expiration date.

If you have forgotten your password please go to the MY UPS.COM 
forgot password page to 
reset it.

This is a system generated e-mail, please do not reply.

If I have to re-create my account each time I want to ship something by USP, then I am not likely to ship via USP. But spamming me and automatically closing my account strikes me as not the wisest business decision.

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